Troubleshooting & FAQ

On the sign-in screen click Forgot password?, enter your email, and click Send reset code. Check your inbox (and spam) for an email from Degen Rehab with a 6-digit code. Type the code and your new password into the app, click Set new password & sign in, and you are back in. Codes expire after an hour. If yours did, click Send a new code and use the newest email.

Give it two minutes and check your spam or junk folder. The sender is noreply@degen-rehab.com. If it still has not arrived, make sure you typed the same email you signed up with, then request a new code.

Names are unique so people can be recognised in chat. Add a number or a last initial and try again.

Expected on first launch. Close the message, open System Settings → Privacy & Security, scroll down, and click Open Anyway. Full steps in Install the app. If you see "damaged", download the installer again from the download page rather than a zip someone forwarded.

Click More info, then Run anyway. The app is not code-signed yet, which is the only reason Windows warns.

Once, on first launch, to set up the web-trading block and a background watchdog that keeps lockouts honest. It is the same prompt any app shows when it needs to change a system file. You will not be asked again until those pieces update.

Closing the window hides the app to the menu bar (Mac) or system tray (Windows) so your locks keep working. Click the Degen Rehab icon there to bring it back, or choose Quit from its menu. Quit is disabled during a hard lockout on purpose.

Windows updates itself in the background and asks you to restart when ready. On Mac the app shows a notice when a new version is out and links you to the download page. Install the new version over the old one. Your data lives in your account, not the app, so nothing is lost.

Refresh the page once. Your browser may have cached the blocked address from before the app unlocked it. If it still does not load, go to Settings → Platform Connection and click Connect again.

That is normal. Tradovate's sign-in expires overnight, so the first connection each day is a real sign-in. The morning ritual opens it for you automatically.

Two usual causes. First, the platform account name on your account does not exactly match what the platform shows. Open Accounts and compare. Second, you are signed in with a different login than the one that owns the account. Each Tradovate login only sees its own accounts, so add the other login under Your Tradovate logins and connect it too.

A trade came in on a platform account you have not added yet. Open Accounts, find the "Detected on your platform" card, and click Add. The app creates the account with the limits copied from your first one.

The NinjaTrader 8 Desktop connection is Windows only, because NinjaTrader itself is. On a Mac, use the Tradovate connection, which also covers NinjaTrader brokerage logins.

The app closed it and showed a notice saying why. It only ever closes a trade to enforce one of your own rules: trading before the ritual, during a cooldown, outside your hours, after a daily limit, over your max position size, or adding to an open position when you turned that rule on. See Locks, cooldowns & lockouts.

That is the protective stop. The app places it at the price where your remaining daily loss runs out, so the exchange enforces your limit even if this app is closed. Leave it alone. Removing or moving it counts as a strike: the first time it is put back with a warning, the second time the trade is closed and the account locks for the day.

Trading is locked every day until you complete the morning ritual. Click Start ritual to unlock trading. See Your first morning ritual.

A Rule Lock is running, the one you chose in onboarding or on the Accounts page. Rules unlock automatically when the period ends. There is no override. You chose these rules when you were calm and clear headed. Trust that version of yourself.

That is the product working. A daily loss limit, a consecutive-loss stop, or a lock-out you chose ends the day for that account. Force-quitting the app to get around it is detected and counts as a broken streak, and your cohort is told.

The blackout screen is on for that account. It hides your screen while a trade is open so you cannot watch or interfere. It clears when the trade closes. If you genuinely need to manage the position, hold the button at the bottom for five seconds. That breaks your streak. Turn the blackout off on the Accounts page. Turning it off takes effect the next trading day.

Check the badge and the Dashboard banner. The usual reasons: you are outside the trading hours you set, a cooldown from your last trade is still running, or one of your accounts hit a limit. If none apply, open Settings and confirm every login you set up shows Connected.

Give it a minute and check spam or promotions. The email comes from noreply@degen-rehab.com. Click Send a new code in the app and use the newest email. If you typed your address wrong, create the account again with the right one; the unverified one is removed automatically. If you closed the app, sign in with your email and password and it takes you back to the code screen.

The trade-status badge. Green means you are clear to place a trade. Pulsing red means trading is blocked. Drag it anywhere to park it. Click it and it hops somewhere random, something to fidget with while you wait for a setup. Click it three times quickly and it becomes the ball in a full-screen game of Pong (Esc closes it). Turn it off in Settings → App Behavior.

Check Settings → App Behavior → Trade-status badge is on. If it is on and you still cannot see it, it may have been parked off the edge of a display you have since unplugged. Turn the toggle off and on again to bring it back to the top-right corner.

That is the in-session check-in, a 30-second mindfulness pause. Change how often it appears, or turn it off, in Settings → App Behavior → In-session check-in.

Settings → Subscription → Manage subscription opens Stripe's portal. You keep access through the period you already paid for. See Membership.